Loan initally approved

Initially approved for a loan on my personal residence, where I have over 60% equity even after the meltdown. Unfortunately, I have several rental properties, which are 100% on time and fully disclosed during my application. The loan was turned down, which is no problem. My issue is that after repeated emails and phone calls to my councilor they never had the decency to notify me of this. I guess I lost my $35 for credit, which is no big deal, but the lack of communication over the past three weeks has an opportunity cost of .5% which is how much the rates rose in the incommunicado phase. I had to trick my councilor into answering the phone by calling the corporate office and being transferred. Great customer service! They ordered the appraisal - hope I don't end up eating those costs. bottom line - is be careful and call daily.